Frequently Asked Questions – 8DRIP

1. How can I contact 8DRIP?

You can reach us via the Contact page on our site or by emailing us directly at shop8drip@gmail.com as listed in the footer, or calling the Store Phone +61477268840. We’re here to help with any questions or concerns!

2. Do you ship worldwide?

Yes! We proudly offer international shipping to serve our global fanbase. Shipping rates and delivery times vary by destination. Approx. 10-14 days for global orders.

3. Where do you ship from?

Orders are dispatched from our main fulfilment centre— based in Australia, and China. Kindly let our friendly staff know your location and we can arrange a shipping logistics for you.

4. Can I change or cancel my order?

Absolutely. We process orders quickly to ensure fast delivery, but if you'd like to modify or cancel your order, please contact us before item is processed and shipped. Once your order has entered fulfilment, it may be too late to make changes— we’ll do our best to accommodate you.

5. What payment methods do you accept?

We accept a variety of payment options, including:

• Visa

• Mastercard

• American Express

• PayPal 8Drip

6. When will my order be processed?

Orders are typically processed within 1–2 business days. You’ll receive a confirmation email as soon as your order is on its way.

7. When will I receive my refund?

Refunds are issued to your original payment method once your return arrives and has been inspected. This usually takes 7-10 business days, though processing times may vary by payment provider and location.

8. What if the item I received is defective, incorrect, or damaged?

Oh no! If your item arrives defective, incorrect, or damaged, we're here to help:

1. Contact us within 30 days of receiving your order.

2. Include your order number and a clear photo of the issue.
   

3. We'll arrange return shipping to inspect

4. We’ll arrange a replacement or refund—whichever suits you best.